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Topics - Paul Saltzman

#1
Your Turn / Site Issues
May 12, 2019, 01:40:16 PM
It's been a long couple days.

So, our hosting company has been pointing us at the wrong server since March.  We found this out on Thursday when the site went down.  The server they where pointing us to was a server they rent to our previous hosting provider.  They don't have a way to access it and neither do we.  When the site went down they corrected the issue and pointed us to the correct server.  However the data since March is gone. 

To complicate the issue when the DNS was pointed to the correct server the Forum was not working.  After at least one failed attempt to fix it.  It is now working.

We take regular backups, but the backups we have are from the unused server, so the posts from the past few months are gone.  I apologize about that.  I'm not sure what could have been done to catch this earlier, we did everything we where supposed to do.   

We where not hacked, this was just a mistake by the company we pay to host this site.

-Paul Saltzman



   
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